The service has been slow recently during the pandemic. I was given a Nissan Rouge from the same group. The car had some issues; it shook while driving at high speed and the engine noise inside was like being in an airplane cabin...
The reason it was hard to find the drop-off location was because I don’t understand English, and in Montreal with French it’s even harder. Luckily, after circling around twice, I finally found it.
Hertz is located at the very end of the car rental building, which requires quite a bit of walking. Since I arrived late, there were hardly any people in line at the regular counters. Therefore, there wasn't much difference in service between the regular counters and the Hertz Gold kiosk.
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Customer Service
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