I’m still expecting to get back the deposit they took from my credit card.

The car was excellent... in every way. Spacious, economical and clean- like new. I enjoyed driving it. The only negative part of the experience was picking up the car. There office is about 2 miles from the airport. I went to where other car rental vans picked up customers and their name wasn't listed. I called. They sent a van which was unmarked- no sign indicating it was from Green Motion. It was also raining. I stood outside the terminal for about 30 minutes and then called them again... this time I spoke with the driver and we eventually found each other... I suggest they have a clearly marked van to pick up customers so that we can distinguish them from others- and pick us up at the same spot where all the other economy car rental companies pick up customers, not across the street. Otherwise it was an excellent experience.

quick and easy

Waited for a long time at the counter to process the pick up

Did not like the booking platform because I was charged a fee to book the car which I've never been charged when renting a car

Absolutely the worst customer service I've ever experienced. Unprofessional and understaffed. No consideration or concern for important things, like... Catching a departing flight. Avoid like the plague.

I was very disappointed about the sun pass till issue. I have my own sunnpass because I own a condo in Florida and rent cars monthly and always use my own sunpass. I think it’s ridiculous to pay 12.99 a day for a sun pass so I declined but when I returned car I had to pay the penalty of 23.00 plus a toll that I already paid via my own sun pass. I almost missed my flight home because the counter would not give me a shuttle ride back to the airport until I paid the penalty. I will never rent from them again nor will I recommend anyone to rent from them. That is a ridiculous rule for the sun pass tolls.

When I arrived at the rental pick up location 30 minutes before they were to close, I was told that the office was closing and I was too late to get my car. I was left with no car. Thankfully Enterprise was able to help. Lost my money. Never leaving Enterprise again.