New York - Boston

When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

Very satisfied

Pretty good

The AVIS staff were extremely overbearing. They forced me to settle and withheld my car without informing me or getting my permission.

Dropping off was not a pleasant experience at all. I had to slightly change my drop off date, to an earlier date, but AVIS wanted to charge a higher rate for dropping off the car early.

Qeeq was a pleasant experience through and through. I saved a lot of money and my booking went through flawlessly.