Overall decent, pretty good.

Only issue was that we were made to wait for the vehicle as it had not been cleaned beforehand.

Unfortunately the price drop was more of a price hike! It is quite unclear regarding booking price and the final price. Not sure there are any benefits from using it. Normally, you would pay a price and that is the price at booking which is honoured at commencement of hire.

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.

Waited more than an hour and the lady at the counter was very rude I asked to speak with manager and he was even ruder than her ! A completely ripoff avoid this company looks everything cheap but at the counter you have a big surprise!

5 stars

The least painful hire car pick-up I've experienced.

Make it more obvious - much more obvious - that the voucher needs printing off.