“Generally very happy, but the car was a bit small”
About Sicily By Car:8.7/10
The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian.
The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!!
On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!
The man on the counter in the car park was extremely rude and was driving dangerously around the car park! He didnt talk to us, just handed a key and didnt even show us where the car was. He looked confrontational.
The man in the counter where I got my keys in the airport was lovely though.
“Easy booking process & vfm car, offset by strange excess insurance arrangements & stressy car return”
About Sicily By Car:7.3/10
1. The vehicle return process was made exceptionally painful and time consuming in that (a) Pisa airport signage is very poor in terms of guiding you to the car rental return location; and (b) the SicilybyCar return process out in 30C + heat was manned by only one very willing but very very overwhelmed staff member. Tempers were seriously frayed and I’m not sure how the staff member in question was able to remain calm under intense verbal pressure.
2. Found out at check in that the excess elimination insurance that I bought worked in an unusual way in That I would have to pay Sicily by Car up to €1600 and then reclaim that somehow or other from Easyrentcar or the insurer direct. This should be brought out in BOLD type in your terms and conditions as it is most unusual in my frequent experience of renting vehicles
Great team on teh desk. Gave me a new car and upgraded me. Really great service.
About QEEQ:8.0/10
All good apart from th annoyance of having to print out a voucher that I didn't need anyway. It would be better if you could confirm that the voucher was not needed or can be stored on the app/phone.
The car was a fiat 500 not the car we booked.
It was in poor condition but mechanically ok.
The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car.
The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.
“Another hassle free and pleasant experience from start to finish”
About Sicily By Car:10.0/10
Good price in first place. Car upgraded and was a brand new high spec. vehicle. Very pleasant and helpful check in lady with no attempt to sell extras. First class in every way
About QEEQ:10.0/10
Love price protection tracker and rest of the system very easy to navigate.
“We waited for 2 and 3/4 hours at Pisa airport last Friday- (that was twice the time of our flight! )”
About Sicily By Car:7.3/10
I think the above says it all. Almost 3 hour wait and no apology from anyone , terrible organisation and then got charged 40 quid extra for a quarter tank of petrol for a car that costs 50 pounds to fill up.
A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way.
We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money.
Car return was poorly coordinated as well...had us standing in the rain and no place to park the car.
Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.
Locating the Sicily By Car desk was easy. The member of staff dealt with us quickly and efficiently. There was no hard sell of insurances although the various excesses and what was and wasn't covered were clearly explained. The car it's self was quite new, but with over 50k km on the clock, had its fair share of small dings and scrapes which were accurately recorded. The car it's-self could have been slightly cleaner, but could in no way be described as dirty.
The return process was simple and straightforward. We added no damage to the car and there was no dispute about this. Overall, I'd have no hesitation in using Sicily By Car again or recommending their service.
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R.Chachia
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