The car was a fiat 500 not the car we booked.
It was in poor condition but mechanically ok.
The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car.
The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.
Shocking service. Had to wait an hour and a half on pick up which was pretty much the same amount of time to fly there. Staff were rude and not very helpful. Would never use again
About QEEQ:10.0/10
Nice and simple service let down by there third party hire companies
The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!!
Sicily by car didn't even own any automatic SUV cars!!!!!!!
Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene.
I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.
Un accueil déplorable. Un manque de respect que je n'ai jamais vu ailleurs (je loue des véhicules 2X/an depuis 15 ans). A la réception comme au retour on se fiche de vous et on vous traite comme un chien ! et je suis gentil... Je pourrais écrire une page entière sur mes déboires avec les employés de cette compagnie. L'employé au guichet ne vous écoute pas et après "3h30" d'explications (avec un enfant en bas âge), l'employé devant l'évidence doit admettre qu'il s'est trompé mais il ne s'excuse pas et à même l'air agacé ! Entre temps, il a même été prendre sa pause (30 minutes) et vous laisse poireauté sans vous prévenir... Et pour le retour du véhicule (avec une légère griffe), on vous demande le paiement d'une somme sans aucun justificatif alors qu'une caution a été bloquée. Je demande des explications, la personne me dit : "non" et me tourne le dos. Incroyable du jamais vu... Lamentable tout simplement ! Fuyez malheureux...
I think you should state clearer that the pick up desk is in a rent car terminal not in the actual airport terminal. It was confusing when we arrived. However the car was excellent.
About QEEQ:10.0/10
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Customer Service
Excellent
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