Returned the car in a different city. The staff's English was poor at pickup and the process was slow, but the staff at drop-off was efficient.

Car was fin. Had a puncture and the car was towed away. I had to travel to Florence to get a new car customer service could have been better.

Not particular to Scicily but the pick up process should be quicker if all the conditions have been pre-agreed on line

We often use Sicily By Car while we fligh every 3 à 4 weeks to Pisa or Florence.

The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!! Sicily by car didn't even own any automatic SUV cars!!!!!!! Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene. I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.