The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!!
Sicily by car didn't even own any automatic SUV cars!!!!!!!
Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene.
I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.
A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way.
We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money.
Car return was poorly coordinated as well...had us standing in the rain and no place to park the car.
Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.
Locating the Sicily By Car desk was easy. The member of staff dealt with us quickly and efficiently. There was no hard sell of insurances although the various excesses and what was and wasn't covered were clearly explained. The car it's self was quite new, but with over 50k km on the clock, had its fair share of small dings and scrapes which were accurately recorded. The car it's-self could have been slightly cleaner, but could in no way be described as dirty.
The return process was simple and straightforward. We added no damage to the car and there was no dispute about this. Overall, I'd have no hesitation in using Sicily By Car again or recommending their service.
An hour and a half wait was not what we needed sadly.
About QEEQ:7.0/10
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Customer Service
Shocking service, wrong car, AVOID AVOID AVOID
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