The car was a fiat 500 not the car we booked.
It was in poor condition but mechanically ok.
The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car.
The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.
A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way.
We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money.
Car return was poorly coordinated as well...had us standing in the rain and no place to park the car.
Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.
The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!!
Sicily by car didn't even own any automatic SUV cars!!!!!!!
Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene.
I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.
I think you should state clearer that the pick up desk is in a rent car terminal not in the actual airport terminal. It was confusing when we arrived. However the car was excellent.
About QEEQ:10.0/10
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Customer Service
Sadly. Not great.
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