I booked a Ford, but they gave me a Mitsubishi ASX at the store, which was much smaller than expected. The staff insisted that I buy insurance, saying they wouldn't give me the car if I didn't, even though I had already bought it when I reserved. They were very impatient with communicating this with customer service, and it took over an hour to resolve. It was very troublesome, and in the end, they gave us the Mitsubishi ASX and let us leave, even complaining that we were troublesome.
Terrible experience, full of sales traps and mysterious fees. Absolutely shameless. Everything is abbreviated, no one can understand the additional charges. Strongly oppose this company.
There were a lot of people picking up cars, so I had to queue for a long time, but the process was relatively simple and efficient. Returning the car was extremely convenient and took only about 5 minutes. A big thumbs up! I rented a big pickup truck, which was a bit expensive, but it was brand new with only 10 kilometers on it, and even the protective film on the handle was still there!
“3 hours (!!!) of arguing with budget employees is an experience that I never hope to repeat”
About Budget:6.0/10
They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!
About QEEQ:7.0/10
The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate
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