They withheld a full tank deposit when picking up the car, but I didn't get it back when I returned the car. Self-service return was convenient, but the next morning I was told there was damage to the car. The local store couldn't resolve it; I had to wait for the platform's customer service to communicate with me.

I booked a specified Audi A5 convertible but got a Fiat 500, the cheapest economy car. They didn't allow any upgrade or car change on the spot. Ridiculous. When I called QEEQ, they confirmed it was supposed to be an A5 convertible. Whether it's QEEQ's or Hertz's mistake, it's extremely annoying and frustrating.

No comment

We arrived at the rental company at the appointed time, but they couldn't provide the reserved car model on time.

There was no one there when I arrived. It's okay, I picked up the car in Florence.