Both pickup and return were very fast and extremely convenient! This is my favorite company. Since we speak Italian, the process was even quicker.

Didn't get the reserved model due to a six-hour flight delay, but still arrived on the same day.

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

Staff at Malpensa airport tried two charge me a far higher price than the reserved price. They then gave me the wrong vehicle.

Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull.... At the end,got the full invoice,like i used the vehicle the entire time...