Christchurch - Wanaka - Queenstown - Dunedin - Christchurch

The Thrifty counter at Christchurch Airport was easy to find, and the car model was the Hyundai IMAX as originally booked. However, when switching cars in Wellington, they said the IMAX was unavailable due to an accident and provided a 12-seater Toyota Hiace instead. In Auckland, the Thrifty counter had a Chinese male employee named Hi Ming. The Caucasian female colleague asked him to assist us, but he delayed for a long time. When I asked him in Chinese, 'Do you speak Chinese?', he quickly responded, 'I can not speak Chinese'... Please, your company hired you to provide Chinese services, and this was very rude.

Picked up the car at the airport, very convenient. The vehicle was new, exactly what we booked, with plenty of backup cars available, so no need to substitute with other models.

Extremely quick, and the reminders from QEEQ beforehand were very thorough.

We spent the bond money when we picked it up and the staffs told me we could get the money back when when return the cars. When we drop-off the staffs told me like a we have to wait for a while (10-15 days). More than 20 days I didn’t get it and I let my brother calling them but they told me to tell te by myself. However I don’t get the bond yet!

Like: Easy to find the store at the airport, easy pick up and drop off. Cool staff
Dislike: I've booked through easy rents with full insurance and thrifty didn't recognize it so we had to pay the bond to not pay the thrifty insurance! Unbelieveble! It was 250$ that we could have used in the trip and also almost the price of the whole rent with insurance. Now I need to wait 2 weeks or more to have my money back which I was planing to use now and I don't have it...