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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6649193263
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6649193263
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Melbourne-Great Ocean Road-Apollo Bay-Twelve Apostles-Melbourne

Reviewed: Fri, Jan 31, 2020
About Europcar: 2.0 /10
Previously, including right after arriving in Australia, I rented a car from Europcar. They usually have European cars, and the quality is quite good. I never had any issues before, so I only checked the car body before renting and overlooked the rims. When returning the car, they claimed there were scratches on the rims that I caused. It was obvious that the marks were old damage, as even the tires had no scratches. Trusting them turned out to be a trap. The same thing happened again. The rental checklist only showed four damages, but upon inspection, I found damages on the rims and glass.

Relevant Reviews on Europcar MELBOURNE AIRPORT

Christopher Alsop(p)

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Reviewed: Thu, Aug 29, 2019
“Melbourne-Phillip Island-Great Ocean Road-Otway National Park-Sky Mirror-Sovereign Hill-Melbourne”
About Europcar: 10.0 /10
Quick pickup process and detailed explanations.
About QEEQ: 10.0 /10

Trista Cromwell

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Reviewed: Wed, Jan 8, 2020
“Great Ocean Road”
About Europcar: 8.0 /10
Both pickup and return were very convenient.

Harlan Isaiah

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Reviewed: Thu, Feb 22, 2018
“Melbourne - Great Ocean Road”
About Europcar: 2.0 /10
The reserved car model was unavailable, and Europcar downgraded us to a different car. Communication with customer service was futile. We waited nearly two hours with hungry children. It's unclear if it was discrimination against Chinese people or just poor service from the rental company. The experience was extremely disappointing!

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Full Size | Holden Commodore or similar
Reviewed: Fri, Feb 28, 2020
“Overall good car rental experience but could have been improved by less time to pickup”
About Europcar: 8.3 /10
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ: 8.0 /10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

A.Abdul Razak

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Medium SUV | Subaru Forester or similar
Reviewed: Sun, Oct 13, 2019
“Smooth and efficient”
About Europcar: 9.3 /10
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
About QEEQ: 10.0 /10
Excellent customer service. Helped me when i needed to retimed my pick up.

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