Same formula, same attitude, even the same tricks! Clearly told them I didn't need insurance, but the printed receipt still included insurance fees. They take advantage of your lack of English skills and make you sign. Rented for just one day and was charged $39 for services and insurance! Avoid this garbage company at all costs! It's better to choose a Chinese company that offers pick-up and drop-off services. These companies have too many tricks!
Al momento de recoger el auto, nos entregaron un auto con la guantera rota. Lo hicimos saber al encargado y quisimos cambiarlo y nos dijeron que no tenían más autos disponibles y no era posible un upgrade. Accedimos forzados a tomar ese auto dañado pues no había opción. Solo apuntaron en nuestro contrato el daño en la guantera rota en el vehículo.
Tres horas después se le cayó la defensa delantera al auto. Nos sentimos engañados con el auto que nos entregaron. Tuvimos que dirigirnos a otro concesionario dollar en otra ciudad con la consiguiente pérdida de tiempo para que nos cambiaran el auto.
Mala experiencia y mal sabor de boca en la concesionaria del aeropuerto George Bush.
El auto sustituto o de reposición que nos entregaron, estaba en muy buen estado y la atención del personal de mostrador
fue bastante buena.
“Dollar charged about $15 more than easyrentcar quote. No explanation.”
About Dollar:8.3/10
The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable.
A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service.
Very satisfied.
Picking up the car was a pain. First, there was an issue with Dollar processing my credit card. Calls to my credit card company showed that there was no problem. I had to bail on the reservation desk and go to the Dollar Kiosk, which was able to process my credit card with no problem. The kiosk attempted to print my documents (contract, etc), but only blank pages emerged. I was told to proceed to the garage and just take "any car in area B". This process took at least 45 minutes.
I went out to pick up my car from the garage. The Dollar representative said I was not supposed to take any car from area B, as I had been instructed by the Dollar representative. She sent me back to the counter, where I had to wait in line for the 3rd time to sort it all out. The representative at the counter printed out my contract and wrote the letter "B" on the front. I went back to the garage with this new document in-hand and was told to take any car from area B....
I found the process to be slow and frustrating. I pre-booked online, yet came across lots of confusion and delays when it came to pick-up. The Dollar employees were patient and accommodating, but the systems they were navigating to get me a car were obviously slowing them down.
“Overcharged at the counter. Easyrentcars missed the mark again!”
About Dollar:6.3/10
Dollar overcharged me at the counter. The agent was less than friendly and always high pressure to up sell additional insurance, EZ pass, upgrade, etc.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Dollar HOUSTON INTRCNTL AP
Queena Symons
-
-
-
-
View more >V.J.P.C.
-
-
-
-
View more >K.Palmer
-
-
-
-
View more >S.Geoghegan
-
-
-
-
View more >Unhappy customer
-
-
-
-
View more >