Very satisfied

The car pickup location in Rotterdam is not far from the station. The staff are friendly and their explanations are clear. The drop-off parking lot at the airport was hard to find due to road construction. When we called Europcar for help, they just told us to follow the signs, but the signs were small and confusing. In the end, it took us an hour and we only found it with the help of a police officer.

Newish car - could have been cleaner. Service on pick up was fast, helpful and efficient. Less impressed with vehicle return experience - slow due to very low staffing levels.

Website is a bit busy - too many pop ups and distractions. Could be simpler.

Excellent in car continueation

Car had uncomfortable seats. Staff in Den Haag was great. Location very difficult to get to without transportation.