Satisfied

The rental company is Europcar, and the experience at the Amsterdam Airport branch was extremely poor. Upon arriving at the front desk at the reserved time, we had to wait 3 hours to complete the paperwork and get the car, and this waiting time was included in the rental period. We had reserved a seven-seater automatic car, but were given a manual diesel car, which was far below the promised standard. When we brought this up, the front desk staff were arrogant and did not even answer calls from the domestic platform to resolve the issue. They only asked for more money for an upgrade. Pressed for time, we had no choice but to pay the additional fee. During this process, I had to shuttle between the front desk and the pick-up point repeatedly. Ultimately, the 3-hour wait time was included in our rental period due to a 'computer issue,' resulting in a supposed rental duration of 21 hours. During our interaction, the staff exhibited discriminatory behavior and made derogatory comments in Dutch among themselves. While traveling should be a joyful experience, I hope sharing this account helps others avoid such pitfalls. Europcar's service was very poor.

Satisfied

No waiting in line when picking up the car, and the staff was very patient.

I had to wait in line for 40 minutes, then they overcharged me for an extra day. Although I reported it to the car rental service, I still had to argue with them for half an hour at the drop-off location to finally clear up that it was their mistake and get the charge canceled.