Terrible car rental company. The staff at the front desk were very unprofessional and charged me a huge amount for no reason. It's been two months since I complained and nothing has progressed. I hope others don't fall into this trap like I did.

When we picked up the car, they just gave us the key. It was a small Mitsubishi with some scratches. They said photos of the car had been sent to our email. Upon inspection, the exterior seemed fine. We rented the car for 8 days but only used it for 5. On February 16, we drove from Melbourne along the Great Ocean Road to Port Campbell. On February 18, while returning and stopping at a gas station in Colac, we noticed part of the left rear wheel cap had come off. Despite multiple attempts, we couldn't reattach it. Further inspection showed it was unsafe to drive at high speeds with it partially detached, so we put it in the trunk. The wheel cap was made of plastic and clipped onto the tire with no screws, and part of the clips were already broken. We had only driven about 400km on the Great Ocean Road, the roads were in good condition, and we didn’t have any collisions or accidents. We believe the wheel cap was already damaged when we picked up the car but it was not visible. After contacting customer service at Zuzuche, they advised us to visit a nearby Avis or Budget location for an inspection. At a Budget location 7km away, we were told the car was safe to drive without the wheel cap. On returning the car on the 20th, the staff immediately blamed us for the damage. After remote communication with Zuzuche, we filled out a form explaining the situation as their customer service suggested.

There was no explanation about the car's condition when picking it up. They just handed me the keys without saying anything. This was completely different from my experiences in Japan and Thailand. However, since I frequently rent cars for self-drive trips abroad, it wasn't an issue for me. For inexperienced renters, this could be problematic.

Zuzuche said the car company was monopolistic.

They have a surcharge on every card type. Bascically they are then charging rouhly 2% extra on what its stated.