Prague-Vienna-Budapest-Bratislava-Salzburg (including two day trips to Königsee and Hallstatt)-CK To

Do not rent from this company! The worst rental company ever. The deposit is around 15,000 RMB and the refund takes forever. It's been half a month and I've called them to ask why I haven't received my refund. They shirk responsibility saying it was refunded long ago and that I should ask the bank, which has nothing to do with it. We called for their roadside assistance and they said: 'You don't have our insurance, we can't help you.' They provided no useful advice, just kept repeating: 'I cannot help you.' Overall, a useless and terrible experience. We ended up solving the problem ourselves.

The pick-up and drop-off processes were quite fast. The only inconvenience was that there was no parking available directly in front of the shop, so I had to find a nearby spot to park the car before returning it.

Two months after the trip ended, they randomly charged me 1500 kroner, claiming it was for a violation. However, they couldn't provide the actual violation ticket from the police. I didn't commit any violations. It's ridiculous.

The inspection staff had a terrible attitude and were extremely impatient with Chinese customers.

The staff member at the store was very enthusiastic. The self-service car pickup made me feel a bit nervous but also excited.