RENT PLUS CAR RENTAL REVIEWS

The person who received us when picking up the car was not that friendly but the one who received us when dropping the car of was very firendly!

Perfect service. I emailed Qeeq because I wanted to pick up the car a bit earlier and the customer service arranged everything for me. Very very friendly and helpful

Very satisfied

Not bad

The experience with Rent Plus was less than satisfactory....they forced us to pay for the rental on pick up despite the fact that we provided a receipt showing payment made in full. They denied our pre-purchase of the full insurance option and were basically rude in our dealings with them.

We communicated our issues with Rent Plus...that we paid for the rental again in order to get the car we reserved...and we were very impressed with Easyrentcars resolution of this issue and the timely credit we received for the added charges.

The car complately fulfill my expection.

All went very smooth. All questions were answered.

100% perfect

very satisfied

Ordered Skoda Octavia or similar, received Skoda Karoq

Great car with free upgrade, waited an hour to collect, only one staff member for extended queue- staff member was friendly and helpful

The car was new, staff were efficient, and did not try to sell us any extras

Polite, quick and easy to deal with

All fine

Quick to collect and return.

Simple, clear and easy to complete, whilst offering very competitive pricing.

Signage could have been better in the terminal. Everything else was spot on.

Always easy dealing with you.

Usually I have a very smooth process with Rent Plus company, even during the pandemic, but this time I found out a charge no one told me about from my deposit cc and still can't find any reasonable explanation for this from their customer support, for more than 2 weeks. Supper disappointed.

Smooth and very handy

Quality cars with very kind employees

Excellent service and support. The emergency number works. Prompt response on mail and hassle free service with cars in excellent condition.

Do not rent from this company! The worst rental company ever. The deposit is around 15,000 RMB and the refund takes forever. It's been half a month and I've called them to ask why I haven't received my refund. They shirk responsibility saying it was refunded long ago and that I should ask the bank, which has nothing to do with it. We called for their roadside assistance and they said: 'You don't have our insurance, we can't help you.' They provided no useful advice, just kept repeating: 'I cannot help you.' Overall, a useless and terrible experience. We ended up solving the problem ourselves.

Do not rent from this company! It's the worst rental company ever. The deposit required is around 15,000 yuan, and refunds take forever. It's been half a month, and when we called to ask why we haven't received the refund, they claimed they had already processed it and told us to check with the bank, which had nothing to do with it. When we called for roadside assistance, they said they couldn't help because we didn't have their insurance and provided no useful suggestions, just repeating 'I cannot help you.' Basically, they are useless. We had to resolve the issue ourselves in the end.

Staff si always Very helpful. Car is adequate to what was booked.

car was good price, easy to book.

The rental company's attitude was average. Their service is far inferior to Hertz, let alone Sixt.

Great car great price

Great site