Satisfactory resolution to a renting issue with a car rental agency
W.ICTON
Czech Republic
Reviewed: Wed, Jan 15, 2020
About RENT PLUS:8.7/10
The experience with Rent Plus was less than satisfactory....they forced us to pay for the rental on pick up despite the fact that we provided a receipt showing payment made in full. They denied our pre-purchase of the full insurance option and were basically rude in our dealings with them.
About QEEQ:10.0/10
We communicated our issues with Rent Plus...that we paid for the rental again in order to get the car we reserved...and we were very impressed with Easyrentcars resolution of this issue and the timely credit we received for the added charges.
Rental vehicle was supposed to be a Mercedes Benz Vito. But the vehicle i was fiven was a very old, loud, and smelly Peogeot Traveller with iver 85,000 km.
“Excellent Staff, car and service, but somethings we did not like at all”
About RENT PLUS:9.3/10
We faced one major issue when the ADD BLUE red warning light came on. And we were not aware of this problem. We asked around and googled about it - and wasted a lot of time. We spent 24 Euros, filling the Add Blue - this was not informed and I feel this should not have occurred.
About QEEQ:8.0/10
We were not aware that the Zero Access that we bought from your company does not kick in - and that we have to pay for all damages before and then your guys would refund it. I am really not happy about this one. When we pay Zero Access we should not be paying anything at all. This should be seamless for us. Next time we would rather go to Rent Plus rather than you all.
Great Service.
Very impressed as the last experience with a competitor was terrible.
No extra payments were sneakily requested at the counter.
And the staff was nice and polite.
About QEEQ:10.0/10
It was easy to rent on the website.
The price was great and the what I paid online was exactly the hole amount I had to pay.
No bad surprises afterward... I recommend to always take the best insurance to make sure you are all covered.
Impressed and will book with them again.
For best performance, the GPS needs a google map to assist.
Rent Plus asked for deposit which needs to be paid by credit card and refunded by the card company. This will create the exchange differences from the credit card company.
About QEEQ:8.0/10
good
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Satisfactory resolution to a renting issue with a car rental agency
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