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From other countries or regions
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Live chat Email us Service Code: 7007656331
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7007656331
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Madrid-Seville-Barcelona

Reviewed: Tue, Oct 22, 2019
About Europcar: 2.0 /10
1. The staff had poor English skills, making communication difficult. 2. Pickup time was delayed by over 10 minutes from the scheduled time, resulting in an additional charge of over 500 RMB. 3. They surprised us with extra charges at pickup, forcefully adding a bunch of insurances. 4. The tire had a small scratch, and they charged over 2000 RMB, enough to replace it with a new tire. 5. Severe overcharging, taking advantage of out-of-town customers.

Relevant Reviews on Europcar MADRID AIRPORT ADOLFO SUAREZ T1

Jodie Vaughan

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Reviewed: Mon, Jul 15, 2024
“Madrid-Salamanca-Porto-Lisbon-Sintra-Seville-Ronda-Malaga-Granada”
About Europcar: 8.0 /10
The car rental company is very responsible. When picking up the car, the staff recorded any newly discovered scratches on the rental form. The A3's trunk space was sufficient; I easily fit a 26-inch suitcase, a 22-inch suitcase, and a handbag.
About QEEQ: 10.0 /10

Jerry Lucas

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Reviewed: Wed, Sep 25, 2019
“Madrid-Zaragoza-Barcelona”
About Europcar: 10.0 /10
Picking up the car is convenient. However, the service is slightly inferior compared to Germany.
About QEEQ: 10.0 /10

Nelly Johnny

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Reviewed: Sat, Mar 31, 2018
About Europcar: 4.0 /10
The lady on duty was very stubborn. We arrived two hours early and wanted to pick up the car early and return it early, but she refused, saying the price would be different if we picked it up early. Who is she trying to fool? We had to wait until her shift ended. Then a young lady helped us pick up the car early, and we also returned it early. It felt like the first person was either unfamiliar with the job or discriminating against Chinese people. I strongly complain about someone called Sevilla.
About QEEQ: 10.0 /10

Joan Hardy

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Reviewed: Thu, Nov 2, 2017
“Madrid Airport - Ronda - Algeciras”
About Europcar: 4.0 /10
I have previously rented cars from Sixt, Budget, Hertz, etc., and had great experiences. However, renting from Europcar this October was frustrating. In February, I rented cars from Europcar at Madrid Airport in Spain and Tangier Airport in Morocco through a rental company, bought full insurance, and paid in full. On October 4th, when I picked up the car at Madrid Airport, the Europcar employee did not recognize the rental company or the full insurance. She insisted that I either: 1. Buy additional insurance, or I would be responsible for any damages. I refused adamantly. 2. Pay a deposit of 331 euros, otherwise I couldn't pick up the car. Reluctantly, I paid 331 euros with my credit card. (I had a similar experience at Tangier Airport in Morocco.) When I returned the car in Algeciras, Spain, the return location provided by Europcar did not even exist! After much trouble finding the correct return location, I missed the free shuttle bus provided by the ferry company (I had already purchased the ferry tickets) to Tarifa. I had to pay 33 euros for a taxi to rush to the dock before the ferry departed! Would I dare to rent from Europcar again?!

Audrey Salome

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Reviewed: Tue, Feb 23, 2016
About Europcar: 10.0 /10
Right outside Terminal 1 of Madrid Airport, very convenient.
About QEEQ: 10.0 /10

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