Very satisfied, but the return process was particularly slow

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

The car pickup process was very simple, but the queue time was a bit long.

Very satisfied, except the price for automatic cars is a bit high. It would be better if I could be reminded of the return time and the overtime fees when picking up the car.

The whole process was extremely disappointing. We booked an Audi Q7, but upon arrival, they required two credit cards for the guarantee. Since we only had one credit card, they refused to provide the vehicle. In fact, we later checked the airport parking lot, which was not large and didn't have a Q7 at all. This was further confirmed the next day during our communication; the model simply doesn't exist, which made the whole scenario feel deliberate. The receptionist, named Claudia, had a very poor attitude and gave us a manual transmission vehicle while charging us for an automatic Audi Q7. After nearly two hours of negotiation, we finally received an automatic Japanese car at a reduced rate. By this time, it was already midnight, and my three-and-a-half-year-old child had been waiting in the cold for almost two hours. I want to know if this issue stems from miscommunication between QEEQ and Hertz, or if QEEQ sold us a non-existent model. I expect an explanation from QEEQ.