Melbourne-Great Ocean Road-Melbourne

This company has the highest business traffic, likely due to their partnership with QEEQ.

The car was not provided with a full tank, and even though they acknowledged this when I returned the car, the process was extremely slow. I waited for half an hour and was then told to resolve it with the agency. It took two compensations to settle the fuel charge.

The process was quite fast. The SQ5 we initially requested wasn't available, so they gave us a Q5 instead and offered us a full tank of gas so we wouldn't need to return the car with a full tank.

The car rental location is right outside the airport, the paperwork was processed very quickly, and the car had only 5000 kilometers on it.

I personally felt the staff was not very friendly. I was asked a question by an employee and didn't understand, and it was pretty obvious they were a bit unfriendly about it. The car had a lot of scratches both in the front and the back, so I took many pictures since I was worried there might be issues when returning the car. But fortunately, the return process went smoothly.