Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.

First time encountering such an issue. Paid a deposit but they couldn't find it. Bought full insurance but they said it wasn't available. Ended up paying half more than expected, and they were extremely impatient.

Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!

Multiple counters, no need to queue, and smooth communication.