New York

Very thorough in checking documents, so the process was not fast. I was asked if I wanted insurance that included towing fees, but I insisted and they eventually dropped it. Returning the car was very convenient; after a quick round outside, I just handed over the keys, got the receipt, and left.

The service at the counter was average, and they wanted to charge an extra dollar, sometimes claiming it was tax, other times saying it was an airport fee, very confusing. However, when I returned the car a few minutes late, the staff helped waive the $50 fee that would have been charged.

Satisfactory

Pretty good

The woman at the New York location had a bad attitude. Her English was just sufficient for communication, but she added many extra items like prepaid gas, which was not fair.