I've got a brand new car, easy pick-up and drop-off, professional staff

The overall service was good. However, after returning the car, I wanted to check the detailed bill but couldn't reach the rental company. Nevertheless, the platform's after-sales service was very responsible and helped to resolve the issue.

The location was a little hard to find but we got there after walking a lot. The staff was helpful and friendly the car was in good shape

Fine no issues

After waiting for over an hour at the counter and calling them 2 times to make sure they keep the convertible. They tried telling me that there is no convertible available. I had to argue my point for 5 minutes and show them pictures of our engagement 2 days before she finally said ok i’ll give you a convertible. They are such liars. Also the completely disregarded the fact i had bought insurance and had a waved deposit. They said it doesn't cover me in any way. And tried to push me to take insurance with them On top of my MasterCard world elite insurance and the one i had bought from EasyRentCars. After all that we ended having a good experience regardless.

EasyRentCars was absolutely amazing and soo easy to deal with they responded to me within seconds and made every necessary effort to comply with my requests. Thanks a lot for making this a good experience!

the whole entire experience was a complete disaster.

Une rayure sur la jante et 400euro à payer Soit disant c'est nous mais comme il ne font pas de check up au départ cela est forcément notre faute