“The customer service of the rental car suppliers is average and still have room to improve.”
About Times:9.3/10
I rent a car for touring around Okinawa. I picked Honda Fit but the staff did not tell us that they would give me Mazda demio and only hurriedly led us to get the car. The staff who serve us could not speak or understand much English that we had to guess for using the car and study the documents ourselves.
We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare.
The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!
Not particular on rental company but on the KEP expressway pass coverage, which is not very clearly stated.
About QEEQ:7.0/10
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