San Francisco - Monterey - Yosemite - San Jose - San Francisco

Satisfied

My total rental cost was $771. At San Francisco Airport, the service staff gave me a bill for $1160, claiming it was for a vehicle upgrade. When I asked if it was the upgrade fee, they said it was a deposit. There were a lot of people in line, so I didn't check carefully. Later, I found out that there is no deposit for car rentals in the US.

Misleading consumers

It’s okay

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.