Very dissatisfied, although they didn't push extra insurance or persuade me to upgrade the car, the reserved Volvo was unavailable and they only gave me an Opel if I didn't want to upgrade! They even downgraded me! Returning the car at Nice airport was complicated due to numerous turns, especially when trying to find the return lot. It's easy to end up in a parking lot instead of the car rental return area.

The service was enthusiastic. When encountering an issue with the car model, they didn't just brush it off but resolved it patiently.

This is a scam car rental company. They claimed the model we reserved was not available and offered a free upgrade, but ended up charging us over three hundred euros for the upgrade and other fees. In the dead of winter, they didn't provide snow chains, causing the car to get stuck in the snow for a day and a night. When we called, they either ignored us, disappeared, or passed the buck. After we filed a complaint, it took one or two months to get a reply, and they completely shirked their responsibilities without providing any required documentation. Do not rent a car from them!

Normal

On the second day of the rental, the car's battery had issues. We went directly to the counter by taxi. The staff there were very indifferent, gave us a phone number, and told us to deal with it ourselves without offering any further assistance. This kind of situation is unlikely to happen in our home country.