“Routes was understaffed and ill prepared to service customers.”
About Routes:5.7/10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.
Terrible experience. Did not get the car I was promised. I waited 2 hours at the counter, 4 cars were returned but she will not give me. She demanded extra 28 dollars per day for the Nissan Rougue that was promised.
Like: Give us an upgraded car for no extra price due to what they had available. Fairly priced. Dislike: Wait time. Was worried about being late for my plane.
Like: Route were very professional from the point of picking us up from airport till dropping us off. They didn't try to up sell rather asked if i want an upgrade for free, car was clean and everything worked out well. Will use them again in future.
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Customer Service
You need more staff! We waited about an hour and a half to pick up our car. That is unacceptable.
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View more >Dislike: Wait time. Was worried about being late for my plane.
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