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+1-8007618913
Live chat Email us Service Code: 9958985317
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9958985317
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Austria-Slovakia-Hungary-Serbia-Montenegro-Bosnia and Herzegovina-Croatia-Slovenia-Austria

Reviewed: Thu, Jul 18, 2019
About Europcar: 2.0 /10
As a long-time customer of the car rental service, I've rented cars in multiple continents and countries and always had positive experiences. However, my recent rental experience with Europcar at Vienna Airport, Austria, was a nightmare! Firstly, the pick-up area was dimly lit, making it hard to inspect the vehicle's condition, especially for a black car. The drop-off location, however, was a bright open space where every detail was visible. Due to this, the staff found a paint chip the size of a rice grain on the rear bumper when I returned the car. Despite my insistence that I didn't cause it, the company debited over 1060 euros from my credit card! A rice-sized paint chip equals over 1060 euros, revealing the company's greed clearly! Secondly, for my trip across 8 Central and Eastern European countries, I had paid Europcar the 'Other Insurance' and 'Cross Border Fee' as required. Despite this, they did not provide me with the 'Green Card,' a necessary document for cross-border travel. This oversight caused numerous delays at border crossings, forcing me to purchase a 'Green Card' for each country separately. Border police in each country unanimously said that the rental company must provide the 'Green Card' as part of the vehicle documents. Other renters I met had their 'Green Cards' issued without issue. Despite multiple inquiries through the car rental service and directly to Europcar, I have yet to receive a satisfactory response. I share this negative experience to caution other renters: unscrupulous and shameless companies exist everywhere, not just in China!

Relevant Reviews on Europcar VIENNA AIRPORT

Sandy Jenny

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Reviewed: Thu, May 16, 2024
About Europcar: 10.0 /10
Easy pick-up and drop-off process
About QEEQ: 10.0 /10

Nigel Jane

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Reviewed: Mon, Jun 10, 2024
About Europcar: 10.0 /10
Thanks for the upgrade
About QEEQ: 10.0 /10

Christine Duncan

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Reviewed: Thu, Mar 21, 2019
About Europcar: 2.0 /10
There was a system issue when swiping the card, but they didn't admit it.

Owen Thorndike

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Reviewed: Tue, Sep 5, 2017
“Vienna → Budapest → Melk → St. Wolfgang → Hallstatt → Königssee → Salzburg → Český Krumlov → Prague”
About Europcar: 10.0 /10
At the Vienna airport, the lady at the car rental counter was very friendly and patient with her explanations, which put me at ease. The car return was at a downtown location, and you can find a clearly marked garage entrance via navigation. Everything went smoothly.
About QEEQ: 10.0 /10

P.Achawapongsawat

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Compact | Volkswagen Golf or similar
Reviewed: Sun, Oct 6, 2019
“Easy renting process with reasonable price.”
About Europcar: 8.7 /10
Good condition car and it looks new.
About QEEQ: 8.0 /10
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