As a long-time customer of the car rental service, I've rented cars in multiple continents and countries and always had positive experiences. However, my recent rental experience with Europcar at Vienna Airport, Austria, was a nightmare! Firstly, the pick-up area was dimly lit, making it hard to inspect the vehicle's condition, especially for a black car. The drop-off location, however, was a bright open space where every detail was visible. Due to this, the staff found a paint chip the size of a rice grain on the rear bumper when I returned the car. Despite my insistence that I didn't cause it, the company debited over 1060 euros from my credit card! A rice-sized paint chip equals over 1060 euros, revealing the company's greed clearly! Secondly, for my trip across 8 Central and Eastern European countries, I had paid Europcar the 'Other Insurance' and 'Cross Border Fee' as required. Despite this, they did not provide me with the 'Green Card,' a necessary document for cross-border travel. This oversight caused numerous delays at border crossings, forcing me to purchase a 'Green Card' for each country separately. Border police in each country unanimously said that the rental company must provide the 'Green Card' as part of the vehicle documents. Other renters I met had their 'Green Cards' issued without issue. Despite multiple inquiries through the car rental service and directly to Europcar, I have yet to receive a satisfactory response. I share this negative experience to caution other renters: unscrupulous and shameless companies exist everywhere, not just in China!
一言でまとめる:
The road trip was smooth except for the troubles caused by the car rental company. Here are my thoughts on the car rental experience.
Europcar
As a long-time customer of the car rental service, I've rented cars in multiple continents and countries and always had positive experiences. However, my recent rental experience with Europcar at Vienna Airport, Austria, was a nightmare! Firstly, the pick-up area was dimly lit, making it hard to inspect the vehicle's condition, especially for a black car. The drop-off location, however, was a bright open space where every detail was visible. Due to this, the staff found a paint chip the size of a rice grain on the rear bumper when I returned the car. Despite my insistence that I didn't cause it, the company debited over 1060 euros from my credit card! A rice-sized paint chip equals over 1060 euros, revealing the company's greed clearly! Secondly, for my trip across 8 Central and Eastern European countries, I had paid Europcar the 'Other Insurance' and 'Cross Border Fee' as required. Despite this, they did not provide me with the 'Green Card,' a necessary document for cross-border travel. This oversight caused numerous delays at border crossings, forcing me to purchase a 'Green Card' for each country separately. Border police in each country unanimously said that the rental company must provide the 'Green Card' as part of the vehicle documents. Other renters I met had their 'Green Cards' issued without issue. Despite multiple inquiries through the car rental service and directly to Europcar, I have yet to receive a satisfactory response. I share this negative experience to caution other renters: unscrupulous and shameless companies exist everywhere, not just in China!
The road trip was smooth except for the troubles caused by the car rental company. Here are my thoughts on the car rental experience.
Europcar ウィーン空港の口コミ
Europcar
注文提出時間は16時で、14時に提出材料通りに提出した。サービススタッフは姿勢を良くしており、注意事項として車を返した地点を教えている。
ルールを受け取った一枚の违いを止め以外に、いかなる状況をしなかったので連携コールしなかった。
Europcar
車を借りて困って、夜の22:30にウィーンに車を持ってきて、運転免許証の翻訳件が要求に合わないために車を出すことができなくて、Europcarの店でとても親切な男に出会って、私達に辛抱強く説明して、私達は多くの方法を考えて、Qeeqの顧客サービスの辛抱強い仕事と協力の下で、ついに翌日の午後14時に車を提出します。嬉しくて、もし車が出てこなければ一銭も引き下がらないし、あとの5日間は無駄になるかもしれない。Europcarの店で私たちの若者を受け入れてくれてありがとう!
qeeqコール热心な担当班がないため、国際免許翻訳認証件、店に車が来ないというと、急に私のうろうろしながら、顔を車提たら出は一銭もない退、後ろの可能性5日間の日程が霧散したなら、宿泊予約が终わりました。抱いてみた心をqeeqコール・センターに電話をかけ、にわたってコールが3−4位接待し、我々に積極的に何とか、ウィーンeuorpcar店と疎通を重ね最後の2軒の案を用意し、ついにに车が来た、我々に与えた一満足し、順調、楽しいのオーストリア(ザール滋堡ハウル施テイト、)−ハンガリーのブダペスト()5日のドライブ!ゲストにQeeqありがとう!とても熱心なチームを担当しています!
Europcar
スタッフは辛抱強く、多くの保険を売り込むこともなかった。
コール・回复が適時に。今回はパンクに会ったが、コールして疎通供给侧が守ってくれ、道路の救援てくれたと思うと、连络を供给侧を変えてくれた一台の车は、とても亲切で、我々もつかない日程と、チャ~
Europcar
覚えて何回も海外ライブチャットし、态度も似たいい
Europcar
売り込み保険が入っていますが、私が断ったからといってサービスレベルを下げたわけではありません。駐車場も近くありますし、車を取りやすいし、車の場所も探しやすいし、従業員の検査も入念です。帰国後、請求書も受け取りました。サービスは悪くありません。
連絡便利の処理問題が適時に、我々に小さな体をすりつけたり吹いた時を助け、アフターサービス疑惑と同じ忍耐解答。今度は引き続き協力