Bozeman-Yellowstone National Park-Grand Teton-Jackson-Salt Lake City

The staff had a bad attitude when picking up the car. Nissan vehicle.

The queue time was average, waited for half an hour

There are too few cars to choose from, and we didn't get the car we originally booked.

I originally booked a Ford Escape SUV, but upon arrival, they only had a Nissan mini SUV available. Let's just call it an SUV. After returning the car, I was charged a $40 deposit. I asked the rental company to find out why, but after 8 days, there’s still no response. I don't understand why both the rental platform and the car rental company are so inefficient. This was a very unpleasant car rental experience.

There are many car rental companies in the US. A friend recommended AVIS, so I didn't spend much time comparing. Based on what I saw, AVIS seems reasonably priced among the bigger companies. Companies like HERTZ are quite expensive! AVIS and BUDGET are part of the same company, and I guess AVIS might be slightly more expensive. They have a lot of new cars (as big companies typically do) and great service. They don't push for extra insurance and are very considerate. We arrived at Bozeman late, around 1 AM. The staff was patient and explained that while they could give us the car early, there would be an extra charge unless we returned it early. Extra drivers cost about $15 per day, which is cheap. In San Francisco, AVIS does not charge for an extra driver.