The car rental company is quite good.

During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.

This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.

The actual charge at pickup was quite different from the booking price.

The service attitude was good, but the car pick-up process took quite some time. I was delighted to rent a Q5 with four-wheel drive; it was perfect for the snowy mountain roads in Montenegro.