Not bad, the process was quite fast, but there's usually only one person at the counter, so you have to queue up.

The parking and rental locations are very easy to find. I rented the lowest tier Lechi, but it was unavailable later. They upgraded me to a higher tier model. They were really friendly.

At Union Station, an Indian staff member was rude, leaving me aside while constantly being attentive to other customers, showing clear signs of discrimination. After waiting patiently for over an hour and loudly asking 'why?' did he finally give me the keys. The car was not the one I reserved, and the seats were a bit dirty. It was a bad experience!

Great

They gave me a few dollars off on the spot, not sure why and don't really care, saving money is good. Pick-up and drop-off were both very quick.