We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!
“Bine lire les conditions de locations (charges, carburant....)”
About Hertz:9.3/10
Les échanges ont été un peu compliqués pour comprendre les conditions (barrière de la langue)
Le prix (275€) était plus élevé que le prix annoncé (158€): charges, plein d'essence. La voiture devait être rendue avec le réservoir vide, ce qui est assez compliqué. Du coup, on paie du carburant inutile
“Good rental, price was very high. Especially after being forced to by the extra insurance. Will nev”
About Hertz:8.3/10
Car was fine.
About QEEQ:8.0/10
I did not see the requirements for the added insurance on the website. When I got to the counter, there was no option other than to purchase it.
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