The first time I went a bit late, they said I didn't follow the schedule and there were no cars left. I had to rebook at double the price and buy another insurance, wasting the previous 189 yuan insurance.
Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.
Very satisfied, and my companion's assistance with translation was very convenient. Just to note, the car wasn't very new, and at speeds over 120km/h on the highway, there was quite a lot of noise and difficulty maintaining higher speeds. It would be better if other options were available for selection. Just my personal opinion for reference.
The front desk staff's attitude was average. The reserved model, a Benz A class, was unavailable, so I had to switch to a similar Mazda 3 diesel model. However, the car was very new, and its performance was exceptional.
The car was clean and new. I would recommend this car for people in buisness trips. Pick-up and drop-off was very fast and comfy.
About QEEQ:10.0/10
Very good prices and discounts. With new bonus programme should become even more flexible and exciting. Good luck!
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