Spain and Portugal

The car replacement took nearly 2 hours, which is very, very long.

The service was good, and the staff were very friendly. They upgraded the car since the reserved model wasn't available.

Alamo's service is terrible. According to the order, I was supposed to pick up the car at 8:00. When I arrived, they said there were no cars and I had to wait until 9:30 for a car to come from the airport. Their attitude was very rude and unapologetic. I had to repeatedly communicate and negotiate with them from abroad, which was costly. At 9:20, they finally gave me a car, which had been parked right in front of the service hall all along. Additionally, they demanded extra charges in euros. My schedule was very tight, and this delay ruined my plans, causing me to miss a tourist spot. Overall, it greatly affected my mood. Stay away from Alamo.

The service attitude is very low-quality. I do not recommend this rental company.

Car was near enough brand new so was in lovely condition. Staff couldn’t have been more helpful so overall the experience was perfect.

Will definitely book though QEEQ again.