I often rent cars abroad, so I find everything quite normal, just as usual.

I reserved a Mercedes E-Class, but when I arrived in Frankfurt, they gave me a Jeep Wrangler! After refusing it, they replaced it with an XC90. At the time, I thought it was an XC60 and didn't pay much attention. Only when I got the car did I realize, and ended up spending over 200 euros in three days! Hertz in Europe is honestly mediocre. A few days ago in Switzerland, I used Europcar, and it was much better.

Excellent service! The car is almost brand new, with just over 10,000 kilometers on the odometer!

The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.

Good.