Never choose Hertz for car rentals. The waiting time is long, and any foreign member can cut in line ahead of you. The wait was at least half an hour, and the staff's attitude was poor. In all my overseas car rentals, this was the worst experience. Most importantly, they did not provide the car I wanted. I booked an Alfa Romeo Giulia but got a Volkswagen Touran instead, claiming it was an upgrade. Do two adults really need an MPV? If it weren't for the rain, my wife and child waiting for an hour and a half, and the long wait time, I would have canceled the order.

Satisfied

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

Good service

Rented a car in Milan, and when driving to Rome, a thief broke the car window. The Hertz branch in Rome handled it quickly and immediately provided a replacement car. The broken window was covered by full insurance.