The staff were lazy and had a terrible attitude! The most outrageous thing is that we found out they charged us extra after we returned home!!! This has never happened in all our previous rentals!
Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min.
Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.
What I loved is that Chic Car Rent gave us an upgrade. Gave us a very nice car in top condition.
What was a bit cumbersome was the pick up process. Because we had to wait for someone to pick us up from the international terminal to go to the domestic terminal and do formalities. The pick up process took a lot of time. More than half hour. But, the officials at the Chic Car Rent were very nice people and very helpful and courteous. So, overall I am quite happy. Just pick up process time needs to be reduced.
About QEEQ:10.0/10
Very nice. No complaints whatsoever. I cancelled one booking to rebook at some other time slot. And the refund was processed in 1 day flat. That was like wow. I never expected such an amazing speed of refund. You guys are amazing...Everything else was also good. Ease of booking, the choices, the price offered. Just too good. Am very happy with ERC. I will certainly use you guys every time I plan a holiday
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