A terrible car rental experience. Because we had a lot of luggage, we specifically rented a Volvo V90 Station Wagon (810 per day). When we arrived, they said they didn't have it, and the only automatic car available was a BMW 3 Series. They told us to take it or leave it. I was instantly frustrated! Later, they said they had a manual SEAT SUV (other rental websites offer it for 300 per day). You can imagine the disappointment of swapping a luxury brand flagship like Volvo for a budget brand manual SEAT. The staff insisted they were of the same level, OMG! Finally, they said they would refund 88 euros, not because of the downgrade, but out of sympathy for me. Since my other credit cards were out of money, I used an old credit card at this shop. After a 6-hour self-drive, we arrived at our destination only to find that my card had been fraudulently charged 110,000 pesos in Argentina. I quickly called the bank to freeze the card and had to go to an ATM late at night to prove I wasn't in Argentina. It was definitely the staff who did it because he was the only one who had used my card. The next day, I had to report it to the local police. It was the most troublesome trip in my six years of driving abroad. I wonder if the car rental company can handle it well. If not, I'll post about this on forums like Tianya and ShuiMu Community!

Unexpected charges of over 280 euros appeared, and I wasn't informed of the amount until after it was charged to my card. I filed a complaint months ago and still haven't received a response.

The service is really terrible. Cannes has many one-way streets, and it took me half an hour to find the return location according to the address. I got out of the car in the rain with the rental address and order address, asking the police and sanitation workers, but no one knew where it was... I called the customer service of the rental company countless times, always in a queue. If you don't have enough staff, don't provide a customer service phone number, it's a waste of time and phone charges. The phone number on the rental order is never answered. Finally, after walking for 15 minutes from the rental address, I found it. It was terrible.

Great service, I originally booked a car without a GPS, but the provided car actually had one. Very convenient!

Car was clean and perfect for what we wanted. When we dropped the car off my wife realised after 20mins that she had left her mobile phone in the car and we were in the airport building. The staff were great as the returned the car from where it had already been taken, found the phone and got it back to my wife within 5-10mins.