Vienna-Hallstatt-Germany-Linz

The staff were efficient and enthusiastic. Any issues were resolved smoothly. The car we initially got was significantly different in size from what we booked, but it was quickly replaced after negotiation. However, finding the car was a hassle. Despite its close proximity, unclear instructions from the staff made us search for half an hour.

The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.

Standard service

The service attitude was poor and very impatient. When I had questions about the bill during pickup, they were rude and said if I didn't want the car, I should cancel the order. During drop-off, they nitpicked everything. When I wanted to call for confirmation, they said they were busy and couldn't wait. Overall, this was my first and last time using Hertz.

Scared me with insurance, when itnis a rip off, asked me check the car for extra damage before taking possession and I found plenty more, car not full, no info on parking in Vienna which is essential. Had no more time to waste. Terrible return with no information on where to return in city you can get a ticket just standing still for 20sec, never even looked at possible damages so making big scare at pickup very displeasing.