Both pickup and drop-off were very convenient, and the customer service staff were very friendly.

Both pickup and dropoff were efficient, and the staff responded promptly.

Online I booked Car for 10 AM but didn’t pick up until about 11:30 by the time I left there it was 12:20, so I still have to pay for the time I booked online, doesn’t sound right. I wasn’t even using the car so how can you charge me for something I didn’t use

I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.

Like: The pick up was easy, the shuttle was convenient, our car was in great condition.
Dislike: We had a bit of a long wait for the shuttle back to the airport, and it appeared that the shuttle driver was just waiting, not actually gone anywhere, so there was some miscommunication around that. Other than that, the experience was great.