Was unable to provide the specified model and falsely offered a different class of car, claiming the price was the same. My whole trip was spoiled by this rental experience.
They could not provide the vehicle as per the contract and transferred us to AVIS, promising to refund any extra costs. In reality, we incurred significant losses and the other party did not offer any compensation.
The attitude was just normal. The problem was that the staff gave incorrect instructions for picking up the car, causing us to run back and forth three times before finding the staff at the parking lot to get the car. Another issue was that we were supposed to get an M-class vehicle, but we ended up with a B-class car. Additionally, we initially agreed to purchase their insurance, but after consulting with the rental company customer service, we decided to cancel it. The staff agreed to cancel it on the spot, but when we returned the car, we were still charged over a hundred euros for the insurance. It was really frustrating.
I was supposed to pay 332 euros at the store, but I ended up paying 772 euros. They said they would explain it to me on the same day but never sent an email! The bank has already deducted the money and Hertz still hasn't responded.
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