Hertz, Frankfurt Hauptbahnhof Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Frankfurt Hauptbahnhof Information, Car Rental Instructions & Policies

Address

MIETWAGENCENTER IM HBF,60329 FRANKFURT,60329,DE

Telephone

+4969230484

Pick-up Instructions

The Hertz rental counter is located inside the railway station, next to Deutsche Bahn Reisezentrum (Ticket Office).

Drop-off Instructions

Please return the car to the parking lot of Hertz on the tenth floor of Mannheimer Str. 35, 60329 Frankfurt am Main Parking Building and proceed to the counter located next to Deutsche Bahn Reisezentrum (Ticket Office). If the office is closed, please return the keys to the key box at the counter area. Google map link: https://maps.app.goo.gl/r8k5bRLqdkFb2ELz5

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:30 -21:00	06:30 -21:00	07:00 -20:00	07:00 -20:00	06:30 -21:00	06:30 -21:00	06:30 -21:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 19.64 - 26.14 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Mercedes Benz Gla 200, Bmw X3, Mystery Car, Volkswagen Touareg, Audi Q5, Audi Q7, Rover Velar Winter-diesel, Audi Q8, Volkswagen T6 Caravelle 4x4 Incl. Gps

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Germany

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 10.23/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 13.6/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 16.2/day

capped at EUR 100.8

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 16.8/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 16.8/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 16.8/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Croatia Czech Republic Hungary Poland Slovakia Slovenia Netherlands Belgium France Show More Croatia Czech Republic Hungary Poland Slovakia Slovenia Netherlands Belgium France Switzerland Italy Austria Luxembourg Liechtenstein Spain Denmark	EUR 41.65 per rental

Must-not:

Taking rental cars to following countries is not allowed:
Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Estonia, Georgia, Greece, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, North Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 850-1800 for other car models.

EUR 1100 for Polestar 2,Skoda Octavia,Opel Insignia,Ford Kuga,Nissan Qashqai,G Ford Mondeo,Peugeot 3008 Hdi Active Bva,Kia Sportage,Opel Insignia,Volkswagen Id4,Bmw X1,Fiat 500,Honda Hrv,Vauxhall Insignia,Ford Kuga,Opel Vivaro,Vw Passat,

EUR 1250 for Toyota Mark X,Ford Tourneo Custom,Peugeot 5008,

EUR 1500 for Mitsubishi Pajero Sport,Seat Alhambra,Mercedes V-class,Cadillac Ct5,H Mercedes E Class,Mercedes Eqv-electric,Mercedes Cla Shooting Brake,Mercedes-benz C Class,Bmw X3,Mercedes Glc 4x4--4wd,Toyota Proace,Volvo Xc90 Aut,

EUR 1800 for Volkswagen Golf Gti,E Class Cab,Fiat Abarth Cabrio,Mercedes-benz S-klasse,Mystery Car,

EUR 3000 for Tesla Model 3-electric,Tesla Model 3-electric,Model Y Lr-electric,

EUR 3600 for Audi Q8,Porsche Panamera,Audi A7 Sportback Aut.,Bmw 2 Series Cabrio,

EUR 850 for Peugeot Partner,

EUR 950 for Volkswagen Polo,Peugeot 308,Daily 35 C15v,Captur Winter Tyres,Peugeot 308,Toyota Hiace-benzin-otomatik,Peugeot 2008-diesel,Volkswagen Golf,Mercedes A180,Ford Puma Or Similar,D1 Ds Ds3 Crossback E Tense,Alfa Romeo Giulietta,Vauxhall Corsa,Volkswagen Transporter,Peugeot E 208-electric,Volkswagen Caddy,Chevrolet Spark,Transit Ft 280k,Xc40 Plug In,

EUR 950 for Volkswagen Polo,

EUR 950 for Peugeot 308,

EUR 950 for Daily 35 C15v,

EUR 950 for Captur Winter Tyres,

EUR 950 for Toyota Hiace-benzin-otomatik,

EUR 950 for Peugeot 2008-diesel,

EUR 950 for Volkswagen Golf,

EUR 950 for Mercedes A180,

EUR 950 for Ford Puma Or Similar,

EUR 950 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Volkswagen Golf Gti,

EUR 950 for Alfa Romeo Giulietta,

EUR 950 for Vauxhall Corsa,

EUR 950 for Volkswagen Transporter,

EUR 3000 for Tesla Model 3-electric,

EUR 1250 for Toyota Mark X,

EUR 1500 for Mitsubishi Pajero Sport,

EUR 1500 for Seat Alhambra,

EUR 1150 for Polestar 2,

EUR 1500 for Mercedes V-class,

EUR 950 for Peugeot E 208-electric,

EUR 1150 for Skoda Octavia,

EUR 1150 for Opel Insignia,

EUR 1150 for Ford Kuga,

EUR 1150 for Nissan Qashqai,

EUR 950 for Volkswagen Caddy,

EUR 1150 for G Ford Mondeo,

EUR 1150 for Peugeot 3008 Hdi Active Bva,

EUR 1150 for Kia Sportage,

EUR 1150 for Volkswagen Id4,

EUR 1150 for Bmw X1,

EUR 1500 for Cadillac Ct5,

EUR 1500 for H Mercedes E Class,

EUR 1800 for E Class Cab,

EUR 1500 for Mercedes Eqv-electric,

EUR 1250 for Ford Tourneo Custom,

EUR 1500 for Mercedes Cla Shooting Brake,

EUR 950 for Chevrolet Spark,

EUR 950 for Transit Ft 280k,

EUR 1150 for Fiat 500,

EUR 1500 for Mercedes-benz C Class,

EUR 1500 for Bmw X3,

EUR 1500 for Mercedes Glc 4x4--4wd,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for Toyota Proace,

EUR 1150 for Honda Hrv,

EUR 1150 for Vauxhall Insignia,

EUR 950 for Xc40 Plug In,

EUR 1100 for Opel Vivaro,

EUR 1250 for Peugeot 5008,

EUR 1150 for Vw Passat,

EUR 3000 for Model Y Lr-electric,

EUR 3600 for Audi Q8,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Mercedes-benz S-klasse,

EUR 3600 for Audi A7 Sportback Aut.,

EUR 3600 for Bmw 2 Series Cabrio,

EUR 1800 for Mystery Car,

EUR 150 for Daily 35 C15v,Volkswagen Transporter,Volkswagen Caddy,Transit Ft 280k,Mercedes Sprinter 10m3,Opel Vivaro,

EUR 250 for Mitsubishi Pajero Sport,Seat Alhambra,Mercedes V-class,Cadillac Ct5,H Mercedes E Class,Mercedes Eqv-electric,Mercedes Cla Shooting Brake,Mercedes-benz C Class,Mercedes Glc 4x4--4wd,Toyota Proace,Volvo Xc90 Aut,Mercedes Eqs,Mercedes-benz S-klasse,Mystery Car,

Theft Insurance Excess differs by car model:

EUR 1250 for Toyota Mark X,Ford Tourneo Custom,Peugeot 5008,

EUR 1800 for Volkswagen Golf Gti,E Class Cab,Fiat Abarth Cabrio,Mercedes-benz S-klasse,Mystery Car,

EUR 3000 for Tesla Model 3-electric,Tesla Model 3-electric,Model Y Lr-electric,

EUR 3600 for Audi Q8,Porsche Panamera,Audi A7 Sportback Aut.,Bmw 2 Series Cabrio,

EUR 850 for Peugeot Partner,

EUR 950 for Volkswagen Polo,

EUR 950 for Peugeot 308,

EUR 950 for Daily 35 C15v,

EUR 950 for Captur Winter Tyres,

EUR 950 for Toyota Hiace-benzin-otomatik,

EUR 950 for Peugeot 2008-diesel,

EUR 950 for Volkswagen Golf,

EUR 950 for Mercedes A180,

EUR 950 for Ford Puma Or Similar,

EUR 950 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Volkswagen Golf Gti,

EUR 950 for Alfa Romeo Giulietta,

EUR 950 for Vauxhall Corsa,

EUR 950 for Volkswagen Transporter,

EUR 3000 for Tesla Model 3-electric,

EUR 1250 for Toyota Mark X,

EUR 1500 for Mitsubishi Pajero Sport,

EUR 1500 for Seat Alhambra,

EUR 1150 for Polestar 2,

EUR 1500 for Mercedes V-class,

EUR 950 for Peugeot E 208-electric,

EUR 1150 for Skoda Octavia,

EUR 1150 for Opel Insignia,

EUR 1150 for Ford Kuga,

EUR 1150 for Nissan Qashqai,

EUR 950 for Volkswagen Caddy,

EUR 1150 for G Ford Mondeo,

EUR 1150 for Peugeot 3008 Hdi Active Bva,

EUR 1150 for Kia Sportage,

EUR 1150 for Volkswagen Id4,

EUR 1150 for Bmw X1,

EUR 1500 for Cadillac Ct5,

EUR 1500 for H Mercedes E Class,

EUR 1800 for E Class Cab,

EUR 1500 for Mercedes Eqv-electric,

EUR 1250 for Ford Tourneo Custom,

EUR 1500 for Mercedes Cla Shooting Brake,

EUR 950 for Chevrolet Spark,

EUR 950 for Transit Ft 280k,

EUR 1150 for Fiat 500,

EUR 1500 for Mercedes-benz C Class,

EUR 1500 for Bmw X3,

EUR 1500 for Mercedes Glc 4x4--4wd,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for Toyota Proace,

EUR 1150 for Honda Hrv,

EUR 1150 for Vauxhall Insignia,

EUR 950 for Xc40 Plug In,

EUR 1100 for Opel Vivaro,

EUR 1250 for Peugeot 5008,

EUR 1150 for Vw Passat,

EUR 3000 for Model Y Lr-electric,

EUR 3600 for Audi Q8,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Mercedes-benz S-klasse,

EUR 3600 for Audi A7 Sportback Aut.,

EUR 3600 for Bmw 2 Series Cabrio,

EUR 1800 for Mystery Car,

EUR 150 for Daily 35 C15v,Volkswagen Transporter,Volkswagen Caddy,Transit Ft 280k,Mercedes Sprinter 10m3,Opel Vivaro,

EUR 150-250 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

6.5 mi from Frankfurt Airport

63.1 mi from Frankfurt Hahn Airport

Railway Stations

0.1 mi from Frankfurt Central Station

Hotels

0.2 mi from Le Méridien Frankfurt

1.1 mi from Turm Hotel

1.6 mi from Living Hotel Frankfurt by Derag

Other Landmarks

0.6 mi from Commerzbank Tower

1 mi from Eschenheim Tower

FIND ME A CHEAP RENTAL

Leaflet

Map view of Hertz Store Location

coordinates: 50.107398 8.661919

Guest Reviews

Total points： 6.1 / 10 Average

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.3
Counter staff: 0.3
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Anonymous
frankfurt am main
8 /10 Very good
Reviewed: Sunday, April 20, 2025
Was offered an option to upgrade to SUV (Ford KUGA 2.0) by paying EUR5 per day. Happy with the upgrade!
Read More >
Marsh Carey
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
I was supposed to pay 332 euros at the store, but I ended up paying 772 euros. They said they would explain it to me on the same day but never sent an email! The bank has already deducted the money and Hertz still hasn't responded.
Read More >
Arlen Tracy
Frankfurt
8 /10 Very good
Reviewed: Sunday, April 20, 2025
We indeed got a Mercedes ML250. We chose the rental and return location at Frankfurt Central Station. The rental office is inside the train station. We met a kind German who accompanied us all the way to the office. The car is in the underground parking garage P3 of the train station, and the pick-up and drop-off are at the same place. We were worried about additional fees, but today we received the charge notification, which matches the order amount, so we are relieved. It's worth noting that the rental office doesn't inspect the car with you in person, so we were worried something might come up after returning home. Fortunately, all was well.
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Franklin Hoover
Frankfurt
6 /10 Average
Reviewed: Sunday, April 20, 2025
HERZ is located near the entrance of the train station. The staff was very enthusiastic, and it took about 10 minutes to complete the paperwork. They gave us the keys and told us to pick up the car from the underground parking lot of the train station. However, when we got there, we found the car was not the station wagon I had booked but a smaller and cheaper Corsa. Helplessly, we returned to the HERZ office, and the staff told us that they gave us the Corsa because the car we booked was no longer available, and this was the only one left. I've read online that when others had no car, they were upgraded for free, so why did I get downgraded for free? Even if there were no car and they needed to downgrade, they should have informed me, right? By the way, my friend rented from HERZ a week before and was also downgraded to a Fiat 500 without notice but managed to argue and get a Ford Focus station wagon. Is this a common issue? I recommend asking about this clearly when renting. We immediately pointed out that if there were no equivalent car, they should upgrade us. The staff claimed there were no similar cars, only this one (to be honest, I found it hard to believe). If we were unsatisfied, we had to take our luggage and go to the airport by train; HERZ at the airport may have cars. After half an hour of hassle, due to time constraints and the fact that there were only two of us, we reluctantly accepted the Corsa as it was barely sufficient (the trunk could only fit one suitcase, and another had to be placed on the back seat). Reluctantly, we accepted the Corsa but requested a refund of the price difference. The staff surprisingly suggested the refund wasn't much, so we shouldn't bother, which annoyed me... I insisted that regardless of the amount, the difference should be refunded to me because this was HERZ's issue, not mine. In the end, the staff called their headquarters and said our order was a pre-paid full amount through HERZ China, and they couldn't refund us directly. We had to apply for a refund back in China. Rent a car company remained pretty supportive. Hope this gets sorted out soon.
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Eileen Doherty
Frankfurt
6 /10 Average
Reviewed: Sunday, April 20, 2025
The staff were very nice, but there was an issue with the credit card during pickup, so it took a long time to complete the process. Later, the car had a minor issue, and I couldn't reach the international customer service number, which was quite frustrating. Eventually, I managed to resolve it myself.
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George Anthony
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
The service was excellent. Since there were no C-class cars available, they upgraded me to a Land Rover.
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Otis Joe
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
The car was very new, and the pick-up process went smoothly overall.
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Winni Law
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Very convenient
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Barret Sander
Frankfurt
8 /10 Very good
Reviewed: Sunday, April 20, 2025
The service and the condition of the car were both excellent.
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Bart Ernest
Frankfurt
8 /10 Very good
Reviewed: Sunday, April 20, 2025
The car provided by the company initially had no trunk space, but we had booked a car with a large trunk. We coordinated with AVIS to get a replacement. The car was very dirty when we first received it. After requesting a clean-up, it was much better. Overall, the experience was quite convenient.
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Eleanore Ferguson
Frankfurt
8 /10 Very good
Reviewed: Sunday, April 20, 2025
Our car did not arrive on time as scheduled. When it finally arrived the next day, we found the trunk was too small. However, the company's staff was very responsible and arranged for a car with a larger trunk from another company, solving our problem. Their attitude was great.
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Jennifer Wood
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
The staff's service attitude is excellent.
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Cynthia Camp
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Quite good
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Corey
Frankfurt
8 /10 Very good
Reviewed: Sunday, April 20, 2025
Complete mess
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Pag Christiana
Frankfurt
4 /10 Average
Reviewed: Sunday, April 20, 2025
The service was slow.
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Agnes Powell
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
They charged me after returning home even though there were no issues when returning the car.
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Renee Adolph
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
Not very attentive to Chinese customers!
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Wendell Nehemiah
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
The attitude was just normal. The problem was that the staff gave incorrect instructions for picking up the car, causing us to run back and forth three times before finding the staff at the parking lot to get the car. Another issue was that we were supposed to get an M-class vehicle, but we ended up with a B-class car. Additionally, we initially agreed to purchase their insurance, but after consulting with the rental company customer service, we decided to cancel it. The staff agreed to cancel it on the spot, but when we returned the car, we were still charged over a hundred euros for the insurance. It was really frustrating.
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Rock Mac-
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
They could not provide the vehicle as per the contract and transferred us to AVIS, promising to refund any extra costs. In reality, we incurred significant losses and the other party did not offer any compensation.
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Barton Hart
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Convenient pickup process
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Ruth Moore
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
When we arrived at the rental location, we were told there were no automatic cars available and were directed to rent on-site from another car company. After extensive negotiations, we were instructed to go to the airport to pick up the car ourselves. Upon arrival, we were further delayed and charged an extra 69 euros for airport parking. Overall, the service was inefficient, the staff were rude, and the experience was unreliable.
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Jo Carey
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
The booking was confirmed, but there were no cars available upon arrival.
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Mabel Fielding
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
The booked BMW 3 Series was unavailable and downgraded to a Peugeot 308 with five seats. The staff initially had a poor attitude and tried to make me accept the downgrade by offering a half-tank fuel return. Later, after contacting Rentalcars.com customer service, Hertz finally admitted the downgrade. Currently waiting for after-sales compensation.
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Cleveland Simon
Frankfurt
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
English communication was very smooth.
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Antonio Lancelot
Frankfurt
8 /10 Very good
Reviewed: Sunday, April 20, 2025
Very satisfied
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Tyrone Tobias
Frankfurt
2 /10 Poor
Reviewed: Sunday, April 20, 2025
Was unable to provide the specified model and falsely offered a different class of car, claiming the price was the same. My whole trip was spoiled by this rental experience.
Read More >