When I asked questions during the rental, they didn't provide explanations.

They added an insurance even though I said basic insurance is fine. When signing, they directly asked me to sign, a hidden fee. Next time, I will definitely record everything. Also, I chose an Elantra but they gave me a Corolla, which is much cheaper. No matter how I argued, it was useless.

I wanted to book for Los Angeles but ended up booking for San Francisco.

Very dissatisfied. I've used other car rental companies in the US, and their service was good and fast. We arrived at Budget around 9 AM, and there were many people in line, but only three or four service desks were open.

The service attitude is indifferent, they miscalculated the bill, spent a lot of time, but the condition of the vehicle was quite satisfactory.