London-Cambridge-York-Edinburgh-Lake District-Manchester-Cotswolds-Oxford-London Heathrow Airport

Good service

Waited over an hour to pick up the car, and the vehicle provided was different from the one booked.

The car model was clearly not as advertised! Very disappointing!

I had a reservation to pick up the car at 3 PM. I called the rental company at 9 AM to confirm if there were any issues with the pick-up. To my surprise, they said there were no cars available and that my reservation had been canceled! This was shocking as all my plans, including hotel and flight tickets, were already booked, and I had six pieces of luggage with three people. It would have been impossible to move around without a car in a foreign country. Fortunately, the customer service at the rental platform was very responsible and quickly arranged another car. However, instead of the Mercedes C-Class I had paid for, I got a Mercedes A-Class. Even though they promised a refund for the difference, driving a smaller car with a lot of luggage for four days was quite inconvenient. I can only describe the car rental company HERTZ as 'terrible,' and I advise everyone to be cautious when renting from HERTZ in the future.

So far the experience is good. Not sure if there are any violations.