First time picking up a car at the airport, it was a bit inconvenient handling two kids and lots of luggage alone. Had to ask several people for help. The staff's attitude was just okay.
Although I rented from AVIS, AVIS and BUDGET at the airport are the same company, and the contract was eventually with BUDGET. We took flight CA837 and it wasn't crowded upon arrival, so the process was quick. Rented a Ford Escape, the vehicle was very new with only 5000 miles and was a high-end model with a rearview camera, which was very helpful. Service attitude was average, there were some sales pitches but no pressure. Communication went smoothly.
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