Average

The staff was very nice and gave me a Chevrolet Traverse as a free upgrade. Alamo has been great in the past few rentals, their people are super friendly. The car was powerful and fuel-efficient, making our tour around Salt Lake City, Yellowstone, and Cody quite enjoyable.

The service attitude and vehicle condition were good. The only downside was being charged for adding a second driver mid-rental; only noticed it on the invoice. However, after negotiating with QEEQ, the refund was processed quickly.

Overall service is quite good. There was an unexpected issue with the vehicle and the replacement was not very timely. The language barrier and replacement procedure were not clear enough, and there was no assistance at critical moments, which was somewhat frustrating.

Pretty good. The service was enthusiastic, the car's condition was good. We rented a RAV but it was unavailable, so they upgraded us to a full-size Apache.